Tried to rebook and never got the email confirmation. ) of all kit that you are returning. Virgin Media recycle kit usually comes with a letter. Restart your services. uk. Click below to get introduced to the hard working Virgin Media Help & Support community team, who are here to help you help each other. Virgin Media customers can return their equipment for free. Read a summary of the Virgin Media Ireland terms and conditions here. on 30-10-2022 08:03. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. VM's policy on this is non existent - some agents seem able to get a tech to sort it via an area field manager others get nowhere and nothing happens - so its really up to you - wire cutters and a screw driver to remove the boxes or hope that something happens but dont hold your breath27500 Function: Customer Contact Closing Date: 30/01/2023 Salary: £27,500 Basic Salary: £25,000 per annum London Weighting Allowance: £2500 per annum You’ll be the person who collects our equipment from active or disconnected customers premises. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. 0k per year. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. Committed to add value and raise performance through collaborative approach. There are separate links for broadband and mobile. The equipment was a Virgin Media Hub 3 and the technician was here on the 3rd February to install a new one and take the old one away. on 19-01-2022 12:56. Once the equipment is returned to us, you'll be refunded the. I have recently left Virgin Media due to moving to an area where you have no presence. View your bill. Find out how to do it yourself, or how to get one of our engineers to help. It's important to research the company, as well as practice answering the questions beforehand. Online via the Virgin Media website. Partial disconnection - Removing one or more products/services from your account, but remaining a Virgin Media Business customer with other products/services. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. To get the full benefit of both, I would like to relocate them to another room. Hi there, very sorry to hear this, have you tried ringing our team. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth. Accordingly, the Virgin Media network in Liverpool is currently down, causing disruption to some customers. We all know and love the internet and TV services that can enter our homes through entry points. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. . . £8p/m extra or included with Gig1 or Volt. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. By online chat If you prefer, so you can chat to us online if you’re thinking of. Any help would be. Also keep the receipt that you are given for tracking purposes. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. I don’t have, have never had and now will never have a virgin media account. Saturday: 8am to 8pm. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. New customers gettting my package, plus a phone are offered £25. 50) and extra HD box worth £6. You may choose to receive a paper bill instead. Never go for it” Resolved “Over charging” Resolved. What till Watch ; Switching ; Virgin Media and O2 ; Help. 1800 941 114. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Find out more. Don't worry, we can still help! Below, please find related information to help you with your job search. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. 0. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. Apply to Virgin Media jobs now hiring in Gants Hill Station on Indeed. D01 C9W8. I cannot access support since I don't yet have an account number and I can't reach support by phone. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. Peel off this label sticker and place. About our Virgin Landline help and support page. Once you’ve confirmed your details via our broadband checker, you can view your appointment, change it by picking from the latest available dates and times for the technicians in your area, or cancel the visit if you find the fault has fixed itself. Main. Delivery of equipment to current home address. Chop and change TV, broadband and phone services to create the perfect deal for you. Virgin Media Quickstart set up. Services and installation of equipment may vary subject to government advice on COVID19. Compare TV, broadband and phone; Oomph bundles Your responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. I submitted a complaint on the online system, didn’t hear anything back from them. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. £27. Many thanks,Sorry to hear that you're not able to find your door step collection date. £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick (s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. STOKE ON TRENT. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Booking an engineer is easy with Virgin Media. I had an email -. VM sent packaging for equipment which was duly returned. I have just received my TV box and my Gig 1 router. I carefully collected my virgin media equipment and sent the package. Experience Collections Advisor Virgin Media. When you place your order, we'll let you know. Then enter your email address, and click on email me my new label and follow the instructions. : £25K. QuickStart, set up and connections. Plug the cables into the hub. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. co. Hey @Cavallino thanks for reaching out to us on the Virgin Media forums. can be some cliques in places but for the most part it wasn;t too bad. 10. You also have not sent me any packaging to return the equipment. Posted 7:21:49 PM. My son gave me authority to deal with this on his behalf. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi. You may also wish to ring us on 0345 454 1111, and our team may be able to. Broadband. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Virgin Media mobile numbers have a separate number to call. on 19-01-2022 12:56. All Rights ReservedSee what you can do. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully charging you for failure to return. 0 Kudos. Updated 18 Jul 2023. If we can’t collect it, we’ll send you our free postal returns packaging. Once the system processes the return, the reminders will stop. Connect25-4022. Main menu; Bundles. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Equipment Collections Representative. Compare TV, broadband and phone; Oomph bundlesYour responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. Today, I received an email from Virgin Media stating, ”We've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. Excludes broadband faults and broadband network outages. May I ask if you've been able to return the equipment? For more information on this, please read here. Then enter your email address, and click on email me my new label and follow the instructions. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. Mon-Sat 9am-5pm. Today I have had a text and an email saying I haven't returned the kit. Chop and change TV, broadband and phone services to create the perfect deal for you. Skip to hauptinsel content Accessibility Help . customer collections virgin media jobs. What to View ; Switching ; Virgin Media and O2 ; Help. Hi, I returned my equipment to Virgin earlier this month with all the 3 pieces of equipment enclosed in the packaging I received. Introduction. Then enter your email address, and click on email me my new label and follow the instructionsReturn kit packaging not sent. uk. ie. You’ve clearly mishandled my data for this to happen and I. You can also email EquipmentReturns@virginmedia. Home. My hub and TiVo box were collected by a driver in a Virgin van today. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. Dave. They provide telephone, television and internet services. Virgin Media provides financial support for the UK’s network of WEEE collection facilities. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. On the agreed day I waited in all day and no one came. Breakroom Rating for Virgin Media Based on 122 ratings from their employees See all job reviews About Virgin Media. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I'm sorry to hear about the issue you're having with the returns kit. Only members can see who's in the group and what they post. However, the contract emailed to me gives the new address for. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. My son gave me authority to deal with this on his behalf. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. A €60 fee. Public Sector Queries. After that, it’s just £3 per month (or £30 a year). You can call us between 8am to 4:30pm Monday to Friday. My Virgin Media App. Broadband. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. . Please help. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. Debt collectors for no debt. Hi there, I wasn't sure which section to post this under, so hopefully, it will get to the right person. Chop and change TV, broadband and phone services to create the perfect deal for you. Sign in . Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. 10 for an account that was cancelled, the sim card contract finished on 16th July and I cancelled 1 month before, I wasn't transferring the number. Finally passed to Alex who informed me kit was ordered and be here today. 12 months’ welcome discount on 12 month minimum term: New customers only. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. I contacted VM via WhatsApp and then phoned VM collections dept. Solved: Hi I changed my Virgin Volt contract and the equipment sent to me for the cancelled contract is no longer of use. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. Telling me I need to return my Hub to avoid having a £40 charge on my account. Resolved “sms message received about winning money” Resolved “Credit limit” Resolved “Horrible cservices. Many of the electrical and electronic items that we throw away can be recycled and reused – saving both natural resources and removing the environmental and health risks associated with sending this to landfill. Whether you're upgrading, downgrading, disconnecting or leaving us, the first step is to let us know either online or over the phone Once the change is registered, our system can. richardsch. Bound till main content Accessing Get . Since being taken over by an american company, not longer any loyalty to employees, lots of people leaving due to job satisfaction decline, but company does not seem to care. All Virgin Media equipment is clearly branded. on 13-01-2023 20:04. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. Chop and change TV, broadband and phone services to create the perfect deal for you. Termination date 6 April. Returning equipment. Are thou looking to cancel our Virgin Media account? Use our contract cancellation guide fork view queries relating to leaving Virgin Media. Automatic compensation scheme. Place. Browse Virgin Media Virgin Media Community. The answer is yes. You’ll be the person who collects our equipment from active or disconnected customers premises. We’ll get you set up as one of our approved partners. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my. on 19-10-2021 15:13. You can contact us to discuss your O2 mobile products and services. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. Joining in. With this in mind, I have gone ahead and sent you a private message to confirm a few details. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Launched in November 2020, our Essential broadband packages provide a range of affordable options including Essential broadband (£12. They will either text or email you (from noreply@contactengine. Equipment must not be resold, transferred or otherwise distributed for commercial purposes. 1. Virgin Red has opened its doors on an exclusive, invitation-only basis – with groups of new members joining the new Virgin Red app over the course of several weeks. Can I request a disconnection online? Yes you can. m. If your remote control has stopped working, first try changing the batteries. Virgin Media Collections Agent Reviews. the job is easy. Hi all,. Thanks for posting on the Community Forums. Follow these steps to install your virgin Media Broadband, TV and Phone service. It. Now received a txt to collect with confirm and reschedule the date typed address but no one has asked for new one only that I will receive a txt for a reminder of the date. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Or iIf you have a printer you can print out your own label and return the equipment. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. All equipment was sent back in the post and numerous phone calls were made to the customer service. 10. Turn on and start the Box. Virgin media you are beyond useless. 2 weeks after this I was sent a bill for the disconnection again. HomeI'm sorry if this is the wrong board. I want the equipment to be delivered to my current address as no one lives at the new home, and specifically had this agreed when taking out the contract. 2 out of 5 stars based on 20 anonymously submitted employee reviews. Our Products. You can contact our collector directly on 01 4405310. 22 and on 11. We offer the full kit and caboodle – Broadband, TV services. 22 received an email from virgin media and medallia confirming it had been received, that it wo. on 19-11-2022 18:06. Make sure you enclose a covering letter which includes your account number and details of the items returned including the serial number of the equipment. 0345 454 1111 – if you’re calling from any other phone. Simply press 1 when you get through to the automated menu, and you'll be put through to. It’s important to follow the instructions provided by Virgin Media when returning any equipment to avoid any additional charges. And Products. They provide telephone, television. Volt. They provide telephone, television and internet services. Job description from Virgin Media Salary: £27,500. Mobile Your Account. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. £25. I guess the first lady I talked to misinterpreted it. 99/month or £79. jpstuff. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. Hi, I moved from UK to Australia 2 months ago and was able to break out of my Virgin contract 3 months early. 22-08-2023 09:32 - edited 22-08-2023 09:36. Home. I'll pop you over a PM now so I can take some details and look into arranging a collection for youApply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. , and Saturday and Sunday, 8. Following the installation and verification of its functionality, you can browse the web or. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. Browse Virgin Media Virgin Media. You don't need to return ethernet or HDMI cables or remote controls. All equipment provided to you to avail of our services belongs to Virgin Media. For the second time of asking who regulates Virgin Media. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. Meet the Team. Joining in. About Virgin Media. Virgin Media has launched its first 4K TV set-top box, offering four times the resolution of high definition broadcasts. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. Getting in touch. No phone line. 3 weeks ago. Full time People enjoy this job; Good employer; Good shift notice. I spoke with the an agent again and they told me that there was no. Proper breaks; 7. It’s the fastest sport on Earth – and it’s back for 2023! Formula One returns with the Bahrain Grand Prix, taking place at Sakhir’s International Circuit on Sunday 5 March. Share with up to five family members. Accordingly, the Virgin Media field technician interview questions will give you an understanding of what to expect during the interview process. To do this, you’ll need to wait until you receive your tracking email. If the equipment was collected then it can take around 7 days or so to be processed on to the account. There is a link on the email which opens Media have a long and proud history of serving the community with products and services which enable people to stay connected. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Stores Operative. Discount worth up to £352. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. com ) to arrange an appointment for collection team to come round and pick it up. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. Excludes Essential broadband customers from 10 November 2022. I contacted VM via WhatsApp and then phoned VM collections dept. Kit collection. Equipment Collections Representative Virgin Media. Stay safe online. Your job is not secure and the KPI are changed every time no good bad place. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. Several spam calls in the space of a 24 hour period. Not much development opportunity within collections, but can gain experience which you can take elsewhere. Virgin Media is a telecommunications company. I ordered and paid the initial fee for a contract with Virgin Media Broadband. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns. Apply for the Job in Equipment Collections Representative at Bradford, . If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. Step 2: Label your package. Phone. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Please join me on private message so I can locate your account and pass account security. Relocating Virgin Media equipment, such as TV cables. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. Having read some of the posts on this forum I am worried that this is. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. How it all works. They provide telephone, television and internet services. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). . . no. . Collection of equipment issues. Enjoy this video!Thank you for watching!***Pl. You'll be the person who collects our equipment from active or disconnected customers premises. Peel off this label sticker and place. Bradford. Emergency Back-up Line: up to £50 per unitTo make a virgin media complaint via phone call, please do the following. What until Watch ; Switching ; Virgin Media and O2 ; Help. Received a letter from bpo collections when account cancelled. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. collections team manager at Virgin Media West Midlands, England, United Kingdom. Mon-Sat 9am-5pm. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. on 15-11-2022 15:14. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. In that case you'll end up with VM. Reply. . Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. On the 4 August I gave some old virgin media equipment to an engineer that called at my property after a promised collection by Virgin media was never upheld. Sutton, England. If VM's equipment is making high pitched noises and buzzing noises, it sounds as if you might have faulty VM equipment. So you won’t need to hop around. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply). Report this profile. Hi SueBW4 👋🏼. Returns team were useless for us. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. You can find loads of helpful information on the Virgin Media support site. This is 17. Installing new equipment, such as a new router or set-top box. Cons. Are you looking to cancel your Virgin Media chronicle? Employ you conclusion cancellation guide for all request relating up leaving Virgin Media. co. on 15-01-2023 17:19. Up to 3 WiFi Pods if needed. Virgin Media. Further exclusions & legal stuff apply. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. My Virgin Media . Will charge remainder contract as unfulfilled Death certicate will not change status either. D01 C9W8You will be asked to return any Virgin Media equipment, such as routers or set-top boxes, after you cancel your services. Final payment in Collections. [MOD EDIT: Subject title changed for clarity]Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. I am moving home and signing up to Virgin Fibre. The other side of your role includes re-contracting existing customers. Please follow the simple instructions we've provided in the pack that we delivered with the new. Tuning in. I have emailed Virgin back to send me a return label but have heard nothing for over a week. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Options. Seacroft, Leeds. Additional comment actions. Not happy with virgin media and thank god I'm not one of their customers. Termination date 6 April. Networking and WiFi. Chances are they'll flunk handling the complaint, but then. Switched On Families. Packages ; Broadband ; TV ; Landline ; Portable ; For business ; Other Stuff. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. Terms and Conditions – PAYG Mobile. All Virgin Media equipment, except the Stream product, require co-ax connection. 42 minutes ago. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. Perfect for streaming. TV on the go. I dont have the - 5205783. 0800 408 9340 is a legit Virgin Media retention department number, I cancelled my 18 month contract 30 days before it ended and got calls from 0800 408 9340 and 0203 743 6946 offering me a deal to recontract. Any remaining balance will be applied to subsequent bills until the.